GDPR/CCPA Data Request

ReceptionGenie.ai ("we," "our," "us") is committed to protecting your privacy and giving you control over your personal information. This page explains how you can submit a request regarding your data under GDPR (General Data Protection Regulation) or CCPA (California Consumer Privacy Act), as well as other similar privacy laws.

1. Your Privacy Rights

Depending on your location, you may have the right to:

• Request a copy of the personal data we hold about you
• Request deletion of your personal information
• Request correction of inaccurate data
• Request that we stop processing or selling your data
• Opt out of certain types of data tracking
• Request information on how your data is collected and used

We honor these rights for all users, regardless of region.

2. What Types of Data We May Hold

Based on your interactions with our website and services, we may hold:

• Contact information (name, email, phone number)
• Business details used for onboarding or setup
• Chat or voice interaction logs with the AI receptionist
• Appointment or booking details
• Website analytics or cookie data
• Account or subscription information

Data retained depends on how you've used our Services.

3. How to Submit a Data Request

To submit a GDPR/CCPA request, email us at:
support@receptiongenie.ai

Please include the following:

• Your full name
• Your email address associated with our system
• The type of request you are making (access, deletion, correction, restriction, etc.)
• Any additional information that helps us locate your records

We may request verification information for your protection.

4. Response Time

We respond to all verified data requests within 30 days, as required by law.
Complex requests may require additional time, but we will keep you informed throughout the process.

5. Limitations

There may be cases where we are required to retain certain data for:

• Legal obligations
• Billing or transaction history
• Fraud prevention
• Security and system integrity

If we cannot fulfill part of your request, we will explain why.

6. Questions or Concerns

For any questions regarding your privacy or data rights, contact us at:
support@receptiongenie.ai